Privacy Policy

1. Information We Collect

We may collect personal and non-personal information about you in various ways:

a. Personal Information

We may collect the following when you interact with our website, mobile app, or staff:

• Name

• Email address

• Phone number

• Mailing address

• Date of birth

• Health-related information (e.g., medical history, symptoms, diagnoses)

• Insurance details (if applicable)

b. Automatically Collected Information

When you access our Site or App, we may collect:

• Device and browser type

• IP address

• Date/time of visit

• Pages visited

• Referring website

• App usage data (features used, crash reports, session times)

2. Use of Your Information

We may use your information to:

• Provide and manage care and services

• Schedule and confirm appointments

• Send confirmations, reminders, and service updates

• Communicate with you securely

• Personalize user experience on the website or app

• Improve our website, app, and services

• Comply with legal and regulatory obligations

3. Use of Mobile App

As part of your care with Ivory Wellness PLLC, you may be required to download and use a patient mobile application. This app may collect health-related and personal information to:

• Allow appointment scheduling and telehealth sessions

• Enable secure messaging with providers

• Give access to treatment plans or documents

• Provide notifications and reminders

All data shared or stored in the app is protected under applicable privacy laws, including HIPAA. Do not share your app login credentials with anyone.

4. Disclosure of Your Information

We do not sell or rent your personal data. We may share your information with:

• Service providers who assist in running our operations (e.g., hosting, billing, technical support)

• Healthcare partners and providers involved in your treatment

• Regulatory and legal authorities if required by law

• Successors in the event of a merger or acquisition

5. HIPAA Compliance

If you submit or store protected health information (PHI) via our website or app, we follow all rules and safeguards required under the Health Insurance Portability and Accountability Act (HIPAA). Your PHI will only be used for treatment, payment, and healthcare operations, or as otherwise allowed by law.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enhance your experience

• Understand user behavior

• Improve performance of the website and app

You may choose to disable cookies through your browser settings, but some features may not function properly.

7. Data Security

We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, disclosure, or destruction. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access or correct your personal data

• Request deletion of your information

• Withdraw consent for certain uses

• Opt-out of promotional communications

9. Children’s Privacy

Ivory Wellness PLLC does not provide services to individuals under the age of 18 and does not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will delete it immediately.

If you believe we may have collected data from a child, please contact us at the email or phone number listed above.

10. Third-Party Websites

Our Site or App may link to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please read their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. We will notify you by updating the “Last Updated” date on this page. Continued use of our website or app after changes are posted indicates your acceptance of those changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, contact us